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Salesforce Certified AI Specialist Exam Sample Questions (Q34-Q39):

NEW QUESTION # 34
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A. Einstein Copilot Action: Summarize Record
B. Einstein Copilot Action: Draft or Revise Sales Email
C. Einstein Copilot Action: Find Similar Opportunities

Answer: B

Explanation:
For sales reps who need to draft personalized emails based on previous communications, the AI Specialist should recommend theEinstein Copilot Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
* Find Similar Opportunitiesis used for opportunity matching, not email drafting.
* Summarize Recordprovides a summary of customer data but does not directly help with drafting emails.
For more information, refer toSalesforce's Einstein Copilot documentationon standard actions for sales teams.

NEW QUESTION # 35
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A. Turn on Einstein Generative AI.
B. Turn on Prompt Builder.
C. Turn on Einstein Copilot.

Answer: A

Explanation:
For Northern Trail Outfitters (NTO) to configure the Einstein Trust Layer, the Einstein Generative AI feature must be enabled. The Einstein Trust Layer is closely tied to generative AI capabilities, ensuring that AI-generated content complies with data privacy, security, and trust standards.
Option A (Turning on Einstein Copilot) is unrelated to the setup of the Einstein Trust Layer, which focuses more on generative AI interactions and data handling.
Option C (Turning on Prompt Builder) is used for configuring and building AI-driven prompts, but it does not enable the Einstein Trust Layer.
Salesforce AI Specialist Reference:
For more details on the Einstein Trust Layer and setup steps: https://help.salesforce.com/s/articleView?id=sf.einstein_trust_layer_overview.htm

NEW QUESTION # 36
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A. Save as New Template and edit as needed.
B. Save as New Version and edit as needed.
C. Clone the existing template and modify as needed.

Answer: A

Explanation:
When an active standard email prompt template doesn't meet the business requirements, the best approach is to clone the existing template and modify it as needed. Cloning allows the AI Specialist to preserve the original template while making adjustments to fit specific business needs. This ensures that any customizations are applied without altering the original standard template.
Saving as a new version is typically used for versioning changes in the same template, while Save as New Template creates a brand-new template without linking to the existing one. Cloning provides a balance, allowing modifications while retaining the original structure for future reference.
For more details, refer to Salesforce Prompt Builder documentation for guidance on cloning and modifying templates.

NEW QUESTION # 37
Universal Containers aims to streamline the sales team's daily tasks by using AI.
When considering these new workflows, which improvement requires the use of Prompt Builder?

A. Populate an Al generated lead score for new leads.
B. Populate an Al-generated time-to close estimation to opportunities
C. Populate an AI generated summary field for sales contracts.

Answer: C

Explanation:
Prompt Builder is explicitly required to create AI-generated summary fields via prompt templates. These fields use natural language instructions to extract or synthesize information (e.g., summarizing contract terms). Time-to-close estimations (A) and lead scores (C) are typically handled by predictive AI (e.g., Einstein Opportunity Scoring) or analytics tools, which do not require Prompt Builder.

NEW QUESTION # 38
Based on the user utterance, "Show me all the customers in New York", which standard Einstein Copilot action will the planner service use?

A. Fetch Records
B. Select Records
C. Query Records

Answer: C

Explanation:
Thestandard Einstein Copilot actionthat would be used in response to the user utterance, "Show me all the customers in New York," isQuery Records. This action is responsible for retrieving a set of records from Salesforce based on a specified condition - in this case, filtering customers by location (New York).
* Query Recordsis the action that fetches relevant data based on the criteria provided in the user's input.
* Select Recordsis more about picking specific records from an already presented list.
* Fetch Recordsis not a standard term used in this context for the action.
Refer toEinstein Copilot documentationon how Copilot actions work with natural language queries and data retrieval.

NEW QUESTION # 39
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